Appointmentslogo

Request emergency or urgent appointments only when absolutely necessary. Observe the ‘One patient, One Appointment’ rule and not compromise the doctor by asking him to treat other family members at the same time.

We have a late night surgery on Mondays from 6:00pm to 8:30pm for both the GP and the Practice Nurse.

In case of emergencies when the surgery is closed your call is intercepted and a contact number is given to reach the emergency doctor.

  • We have an appointment system and have spaces every day for those who need to be seen urgently.
  • You may choose which doctor you prefer to see, this does not have to be the doctor you are registered with. If you have seen one doctor with a problem, it is usually better to follow it up with them.
  • In an emergency a doctor will assess your details and you will be seen as soon as is necessary.
  • Urgent cases will be seen within 24 hours (usually the same day if you contact us in the morning).
  • Non-urgent cases will be seen within 2 working days.

In return we ask you to:

  • Request appointments before 10:00am if you wish to be seen the same day
  • Cancel any appointments you cannot keep as early as possible, the time can then be made available to someone else
  • Request emergency or urgent appointments only when absolutely necessary
  • Observe the ‘one patient, one appointment’ rule and not compromise the doctor by asking him to treat other family members at the same time
  • Remain patient and keep calls as brief as possible
  • Avoid calling at peak times for non-urgent matters

All telephone calls into and out of the practice are recorded for training purposes.

Waiting Times

We would normally expect that patients are seen within 30 minutes of their appointment time, we will always try to keep patients informed if we are running late so that you can re-book your appointment if necessary.

In return we ask you to:

  • Appreciate that waiting times may be beyond our control, for example if the doctor is called out in an emergency or at times of peak demand
  • Attend morning surgeries whenever possible
  • Attend punctually for appointments
  • Appreciate exact time for consultation cannot be ensured
  • Avoid calling for home visits immediately before or during evening surgery times except in an emergency
  • Cancel if you are unable to attend and re-book your appointment if desired.

Ambulance Bookings

If you require an ambulance/transport for a hospital appointment please call travel response on: 0191 383 5383. The service need at least 48 hours notice to organise travel.

BOOKINGS WILL NOT BE TAKEN AFTER 48 HOURS.

As soon as you receive your hospital appointment call travel response. They are open to take bookings between Monday to Thursday 8:30am – 5:00pm and Friday 8:30am – 4:30pm.

If you wish to cancel a booking please call the booking line between normal opening hours but if it is outside opening hours call 0191 372 5372 and leave a message.

Please navigate to our Doctor and Nurse Appointments page for more information

Local Walk-in Centres

There are three local walk-in centres situated at:

  • Grindon – Sunderland
    • [Open 9:00am – 11:00pm]
  • Peterlee – Community Hospital
    • [Open 24 hours]
  • Eastlea Centre – Seaham
    • [Open 8:30am – 5:00pm]

Chaperones

Here at Deneside Medical Centre  we always aim to treat patients  in a comfortable and safe environment with dignity and respect,  to ensure that you receive the best possible care. All patients are entitled to have a chaperone present for any consultation if they wish, this could be for a discussion, examination or procedure if they feel this is necessary The chaperone may be a family member or friend or it can be a member of the clinical staff or administration staff.

If you would like a chaperone present then please ask a member of the team when booking an appointment or ask the clinician prior to commencing the appointment. There may be times when the Clinician feels a chaperone is required and your consent will be obtained in order for this request to happen. All staff have been updated on the role of a chaperone and are able to carry out this role with dignity.