Code of Conductlogo

Policy on Violent or Abusive Patients

This Practice adopts a ZERO TOLERANCE approach to violence and aggression. Aggressive and violent behaviour is considered to be any personal, threatening or abusive language (cursing or swearing), gestures (including sexual), physical contact, derogatory sexual or racial remarks, shouting at any persons or applying force to any Practice property or the property of any persons within the Practice. This includes people banging on desks or counters or shouting loudly in an intimidating manner.

This approach applies to any patients, visitors and any persons working within the Practice demonstrating any of the above behaviour towards patients, visitors or staff. The Partners are committed to doing everything possible to protect staff, patients and visitors from unacceptable behaviour and to support zero tolerance to any incident that causes hurt, alarm, damage or distress. It also applies to any Partner or Employee of the Practice whilst on duties away from the Surgery if their duties are related to the business of the Practice.

Patients who are violent or aggressive towards any person on Surgery premises will be removed from the Practice list.

Data Protection and Your Medical Records

The Practice fully complies with the Data Protection Act 1998. Under the Act patients have a right to be informed whether personal data about them is being processed and have the right of access to the data.

Patients can review the data processed and formal applications for access should be made in writing to the Practice Manager. A fee may be charged for this.

Complaints Procedure

Please click on the link below for more information…..
Complaints

Patient Charter

This practice aims to always provide the best possible standards of health care for our patients. We provide a complete range of services through primary care and take every opportunity to expand this range of services so that you will always have the maximum care available. The Practice Patient Charter sets out a statement of what you can expect from us and what we ask of you in return, so that we can work in harmony together and maintain the aims we have indicated.

Our responsibility to you:

  • We will treat you with respect and courtesy and help you to make the best use of our service.
  • Any advice on treatment will be based on clinical needs.
  • We will always be willing to explain our findings and the advice we give, including choices of treatment.We will maintain strict confidentiality over your details and will not divulge information, even to a family member, without your consent.

Your responsibility to us:

  • Treat all of us with respect and courtesy.
  • Accept that verbal and physical abuse will not be tolerated.
  • Accept that your health is your own responsibility, which we can help you with but cannot take over for you.
  • Learn from us how to deal with common ailments, which do not need professional attention and how to lead a healthy lifestyle.
  • Notify us of any change of address.

Patients have the right to wait safely in our waiting room to see the Doctor or Nurse and not feel at all threatened. We will do our best to assure this is always so by following the above guidelines.