Complaintslogo

We welcome any comments which help to improve our service; we have always found them most helpful to improve our practice standards. Contact the Practice and leave your name and a contact number and then the Practice Manager or Assistant Manager will call you to discuss your issues, we are always pleased to discuss the patient’s point of view and ways to improve our service.

If you wish to leave positive feedback there is a comments box in the waiting area where all comments or suggestions can be submitted.

If you wish to make a written formal complaint then please call the surgery to collect a complaints form. These forms can be submitted in writing the the practice manager who will respond to this following investigation.

At certain times while sitting in the waiting area you may be asked to complete a questionnaire. PLEASE DO – these are used to help the practice recognise areas that need attention.

If you have a problem please tell us. If we are not made aware that you are unhappy with some aspect of the practice or our service, we are unable to correct it.

Please download the following leaflets:
Complaints & Comments Leaflet

Suggestions

A comments box is placed in the waiting area at all times for you to post your comments. Every one is read and discussed at the Practice Meeting.

Review / Monitoring

We undertake to review and monitor the services we provide. This ongoing procedure will ensure that our commitment to high quality patient care remains constant. Your views are important to us, as is your co-operation in achieving these aims and will help us to judge whether we are meeting these standards.

Freedom of Information

The Surgery conforms to the requirements of the Freedom of Information Act 2000. We have produced a publication scheme in accordance with the Act, a copy of which is available from reception.