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Seeing the Doctor

Urgent cases are seen on the day at the end of either the morning or afternoon surgery, patients may be expected to wait a little while if being seen as an extra. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to 1 week in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day although only Chris the nurse practitioner is qualified to prescribe medicines or treatment. You can book up to a month ahead for nurses clinics.

Appointments are usually for ten minutes unless it is for minor Surgery or a medical examination, which takes longer.  Please inform the Receptionist if this is the case. Appointments can be made by calling the surgery on 0191 300 9631, or at reception. You can also use our Online Services to do this, simply navigate to our Online Services page for more information.

Same Day Appointments

We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly. Same day appointments are released at 8:00am and are filled very quickly, therefore call early to avoid disappointment.

Telephone or call into the centre between the hours of 8:00am and 5:00pm, Monday to Friday. Clinic times vary daily, if you require an appointment please call the surgery and the receptionists will do their utmost to arrange an appointment time that suits you. Calls to the surgery will be answered and dealt with as quickly as possible during normal working hours.

All telephone calls into and out of the practice are recorded for training purposes.

Telephone Advice

The Doctor’s day is a full one.  Please leave your name and number with the receptionist and a GP will phone after surgery.

Seeing the Nurse

We operate a booked appointment system for all Clinics. When booking your appointment please let Reception know what your appointment is for so that they can advise you when would be the best time for you to come and the length of appointment you require.

Chaperones

Here at Deneside Medical Centre  we always aim to treat patients  in a comfortable and safe environment with dignity and respect,  to ensure that you receive the best possible care. All patients are entitled to have a chaperone present for any consultation if they wish, this could be for a discussion, examination or procedure if they feel this is necessary The chaperone may be a family member or friend or it can be a member of the clinical staff or administration staff.

If you would like a chaperone present then please ask a member of the team when booking an appointment or ask the clinician prior to commencing the appointment. There may be times when the Clinician feels a chaperone is required and your consent will be obtained in order for this request to happen. All staff have been updated on the role of a chaperone and are able to carry out this role with dignity.